FAQ

What types of jewelry do you offer?
We offer authentic Armenian handmade jewelry in real sterling silver and 14K gold using various kinds of precious stones and materials.
How can I register on the website?
On the website’s top right corner, locate the LOGIN button. Under the "Registration" section in the pop-up screen, you can create your account and unlock the world of exquisite jewelry.
What payment methods do you accept?
Currently, payments are accepted through Visa, MasterCard, ArCa cards, as well as IDram and Telcell payment systems.
Can I make purchases on the site without registering?
To shop on our site, you need to create a Goldcenter.am account. After registration, you can easily log into your account for future purchases. If you have already registered, you can simply log in using your email address and password.
If you have any questions or problems during registration, please contact us.
Is your website secure for online purchases?
Yes, 100% safe. We take data protection and safe e-commerce practices very seriously. Every online shopping transaction is securely encrypted and backed by a designated banking system.
How does the ordering process work?
Once you’ve made a purchase, Goldcenter.am stands between you and the seller as the guarantor to ensure a smooth transaction. If the seller is delaying the shipment of your item, and you disagree with their given ETA (estimated time of arrival), we will refund your order promptly.
How do I know if a piece of jewelry will fit me?
In addition to showcasing the jewelry through modeled photographs, we provide detailed information for each item in its product description. We also offer a size chart so that you can cross-reference the information for a more accurate measurement. This way, you can be confident that you are getting the right fit for your jewelry purchase.
How can I buy the jewelry at the price of my choice?
On our website, you have the opportunity to send a price offer, offering the price that suits you.
The store can agree, reject or send a new offer.
Feel free to send us your quote and we will do our best to meet your preferences.
What is your Returns Policy?
If the seller or manufacturer (B2B) offers a return option for the product(s), the buyer can return it for any reason without explanation.
All jewelry is accompanied by a guarantee certificate. If the buyer encounters any other quality issues, they can work with the seller to arrange a return or exchange.
If the product is damaged, the buyer has the right to return it. Goldcenter.am will assist in arranging a refund or replacement with the seller on your behalf.
The buyer can only return the product immediately after delivery by returning the product to the shipping company.
Refunds will be made as soon as possible and shipping costs will not be refunded. For more detailed information, you can refer to the Terms and Conditions section of the website.
What are the shipping terms and prices?
Delivery is carried out in the territory of Yerevan. The cost of delivery is 2500 drams, which is automatically calculated on the website.
How is jewelry inspected?
Every single piece of jewelry undergoes a hallmarking process indicating the exact purity of the item’s gold alloy (10K, 14K, 18K) or etched with 925 for Sterling Silver. Our team of knowledgeable experts will also use modern devices to double-check each item before it is shipped out, along with our certificate of guarantee.
Are diamond grading reports provided when purchasing diamond jewelry?
When you buy diamond jewelry through Goldcenter.am and the item in question comes with a diamond grading report from the GIA, AGS, IGI, EGL, or others — we will include that certificate when your item is shipped. If no grading reports are available, our experts will carry out a series of extensive testing to confirm if the diamond is a natural one or lab-grown.
Why can't I order multiple copies of the same jewelry?
You cannot order multiple copies of the same jewelry item because each piece is unique and crafted as a one-of-a-kind creation. Therefore, adding more than one quantity of the same item to your cart is impossible. If you wish to purchase several pieces of the same jewelry item, you'll need to place a pre-order in advance. This will ensure you'll receive the desired number of pieces when they become available.
Why can't I add products from different stores to the cart at the same time?
You cannot add products from different stores to your cart simultaneously because each store manages its own inventory and shipping processes. Therefore, when you place an order on our website, it's processed and fulfilled by the specific store from which you're purchasing.
You can add multiple products to your cart, but they must all be from the same store. This allows us to ensure that your order is processed and shipped to you as efficiently as possible and that you receive your items on time.
How do I contact customer support?
You can call us directly at +374 (44) 999-750 or connect with this number via WhatsApp or Viber. Our customer support is available from 10 AM to 6 PM on weekdays [UTC/GMT +4 hours] — for special orders or any questions we’ve left unanswered in this section, please send us an email to [email protected]
Can you accommodate custom orders?
Yes, you can benefit from custom-made jewelry orders if the seller in question allows such an option. You can access their contact information and request custom orders directly from them!
Who are the listed businesses on Goldcenter.am?
All businesses listed on our website are trustworthy and leading forces in Armenia’s silversmithing and goldsmithing industries. Via our B2B space, you can search and find manufacturers, service providers, and Armenian jewelry brands with whom you may easily get in touch for potential business partnerships.
How can I contact the company or manufacturer?
To get in touch with the company or manufacturer, first click on the <<Stores>> section and choose your preferred store. Then, on the right side of the website, you will see the “About the Store'' section.
Contact details are usually provided there, including the seller's name, phone number, seller's address and email address, allowing you to easily contact the store for any queries or assistance you may need.
In the "About the Store" section, you can get acquainted with the description of the store and other details, which will help you to be informed and establish trust between you and the seller.
Do you offer any tools to help me find the jewelry I want?
Yes, we have a filter section that you can find on our website. You can use various filters such as price, metal type, weight, color, presence of diamond or gemstones, carat weight (for diamonds), availability of certificate, etc. These filters will help you find the perfect piece of jewelry that matches your preferences.
How can I order jewelry in bulk?
Your first step will be to register on Goldcenter.am in order to gain access to all manufacturers and service providers we have partnered with via our B2B Space page.
Once you find the company you want to work with, you can contact the company directly and discuss details on wholesale prices, import terms and costs.
Why should I purchase jewelry from Armenia?
Jewelry made in Armenia comes from a centuries-old tradition and techniques still used today by local master jewelers. Your business operations can benefit from a cost-effective labor force, highly competitive product pricing, and a rich assortment of jewelry from different categories. Lastly, your contribution directly impacts the development of this sector in Armenia’s economy.